ATNS Values
SAFETY AND CUSTOMER SATISFACTION
- This person understands customer needs and puts action plans in place to provide the best solutions
- This person treats customers’ reasonable expectations as a priority without compromising safety and sustainability
- This person ensures compliance with safety standards and procedures to provide a safe environment for staff and customers
- This person sees the bigger picture and takes into account the impact of their activities on ATNS as a whole
- This person follows up with customers and ensures we deliver on our promises
ACCOUNTABILITY
- This person is an ambassador for ATNS
- This person takes full ownership of successes and failures and does not shift blame
- This person displays ethical conduct
- This person holds their team members accountable for delivering on their promises
- This person understands the real value of mutual accountability between portfolios
FAIRNESS AND CONSISTENCY
- This person is consistent in their application of rewards and reprimands
- This person treats his/her team equitably, irrespective of race, gender and status
- This person applies the ATNS values, policies and procedures reasonably
- This person communicates consistently with all stakeholders
CONTINUOUS IMPROVEMENT & INNOVATION
- This person derives maximum benefit from lessons learnt
- This person embraces beneficial change, reasonable risk-taking and unconstrained thinking without compromising safety
- This person is receptive to new ideas/feedback and seeks to deliver best practice
- This person uses effective change management techniques and good leadership to identify and act on opportunities to improve ATNS efficiencies and sustainability
OPEN & EFFECTIVE COMMUNICATION
- This person transparently disseminates information timeously to relevant stakeholders
- This person encourages frank and open two-way conversations with stakeholders at all levels
- This person is accessible, listens well and encourages debate and honest feedback
- This person shows empathy when communicating information to staff at all levels
- This person promotes information and knowledge sharing across all disciplines and departments
EMPLOYEE ENGAGEMENT & DEVELOPMENT
- This person creates an environment where employees are recognised for making positive contributions
- This person motivates staff by promoting their learning and development and creating opportunities for exposure
- This person provides honest and regular feedback constructively and respectfully
- This person understands that people are holistic beings and promotes a work life-balance